Notifications

This page describes the different types of notifications a user can receive when using NL Wallet. For each notification type, this page provides:

• The trigger condition that causes the notification to be displayed.

• The schedule when the notification is shown (immediate or at a specific time).

• The message content for both OS notifications (push notifications) and in-app notifications.

• The action taken when the user interacts with the notification.

Notifications are categorized by card type (PID or EAA) and by the event that triggers them (expires soon, expired, revoked, or corrupted) and other types of notifications. The use case descriptions in the functional design specify how these notifications integrate into user workflows.

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PID (Personal Identity Document) Notifications

PID Expires Soon

Aspect	Description
Trigger	Card will expire in 14 days
Schedule	10:00 AM Dutch time
OS Notification	In # days, your app will not working. Solve this in the app.
In-app Notification	In # days, your app will not be working Solve this in a few steps.
Action	Go to: UC7.2 Show card details

PID Expired

Aspect	Description
Trigger	Card expiry date reached, user can not use the app
Schedule	Immediate
OS Notification	Attention: your NL Wallet does not work right now. Solve this in the app.
In-app Notification	Attention: your NL Wallet is not working right now Solve this in a few steps.
Action	Go to: UC7.2 Show card details

PID Revoked

Aspect	Description
Trigger	Issuer revokes card, user can not use the app
Schedule	Immediate
OS Notification	Attention: your NL Wallet does not work right now. Solve this in the app.
In-app Notification	Attention: your NL Wallet is not working right now Solve this in a few steps.
Action	Go to: UC7.2 Show card details

EAA (Electronic Attestation of Attributes) Notifications

EAA Expires Soon

Aspect	Description
Trigger	Card will expire in 14 days
Schedule	10:00 AM Dutch time
OS Notification	{Card} expires in # days. Replace this card if you still need it.
In-app Notification	{Card} expires in # days Replace this card if you still need it.
Action	Go to: UC7.2 Show card details

EAA Expired

Aspect	Description
Trigger	Card expiry date reached, user can still use the app
Schedule	Immediate
OS Notification	{Card} expired. Replace this card if you still need it.
In-app Notification	{Card} expired Replace this card if you still need it.
Action	Go to: UC7.2 Show card details

EAA Revoked

Aspect	Description
Trigger	Issuer revokes card, user can still use the app
Schedule	Immediate
OS Notification	{Card} withdrawn by issuer. Replace this card if you still need it.
In-app Notification	{Card} withdrawn by issuer Replace this card if you still need it.
Action	Go to: UC7.2 Show card details

Other Notifications

App tour

Aspect	Description
Trigger	First dashboard display
Schedule	Show on the user’s first app dashboard visit
OS Notification	None
In-app Notification	Discover everything in short videos
Action	Go to: UC1.3 App tour

Configure notifications

Aspect	Description
Trigger	Second dashboard display
Schedule	Show on the user’s second app dashboard visit
OS Notification	None
In-app Notification	Do you want to get important updates You will get message about your card changes, app updates, and other important messages. Even when you do not open the app. You can turn this on or off later in Settings.
Action(s)	Not now → Notification dismissed Yes, turn it on → OS asks for permission