Use Case 9.6 Get help
Overview
Aspect |
Description |
|---|---|
Summary |
The user browses the in-app help to find an answer to a question, by drilling down from a category to a subcategory to a topic, or contacts the help desk. |
Goal |
Finding an answer to a question about using the app. |
Preconditions |
None |
Postconditions |
None |
Triggered by |
|
Additional documentation |
None |
Possible errors |
|
Logical test cases |
Flow
# |
Description |
Next |
|---|---|---|
1 |
PRIMARY SCENARIO |
|
1.1 |
System loads the help content and displays loading indicator |
|
1.1a |
Case: Help content is loaded |
1.2 |
1.1b |
Error: Help content cannot be loaded |
Error flow: Generic Error |
1.2 |
System displays screen ‘Help and information’
|
|
1.2a |
User selects See how NL Wallet works |
Go to: UC1.3 App tour |
1.2b |
User selects a help category |
1.3 |
1.2c |
User selects Contact |
2 |
1.2d |
User selects Back |
Back |
1.3 |
System displays screen ‘[Help category]’
|
|
1.3a |
User selects a subcategory |
1.4 |
1.3b |
User selects Back |
Back |
1.4 |
System displays screen ‘[Subcategory]’
|
|
1.4a |
User selects a topic |
1.5 |
1.4b |
User selects Back |
Back |
1.5 |
System loads the topic and displays loading indicator |
|
1.5a |
Case: Topic is loaded |
1.6 |
1.5b |
Error: Topic cannot be loaded |
Error flow: Generic Error |
1.6 |
System displays screen ‘[Topic]’
|
|
1.6a |
User selects a related topic |
1.5 |
1.6b |
User selects Something else? |
2 |
1.6c |
User selects Back |
Back |
2 |
CONTACT |
|
2.1 |
System displays screen ‘Contact’
|
|
2.1a |
User selects Call |
Show placeholder ‘under construction’ |
2.1b |
User selects Back |
Back |