Use Case 2.3.2 Recover PIN

Overview

Aspect	Description
Summary	The user forgets PIN, then authenticates at DigiD and choosing and confirming a new PIN that meets policy requirements.
Goal	Recover from a forgotten remote PIN and regain access to the app.
Preconditions	None
Postconditions	User has regained access and can use the new PIN in the Wallet. Old PIN can not be used anymore.
Triggered by	User selects ‘Forgot PIN’ in PF2.4 Confirm a protected action, PF2.8 Validate PIN or UC2.3 Unlock the app
Additional Documentation	PIN validation
Possible errors	None
Logical Test Cases	LTC41 Recover PIN

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Flow

#	Description	Next
1	PRIMARY SCENARIO
1.1	Displays screen ‘Forgot PIN’ Message: Create a new PIN to regain access Actions: Forgot PIN, Back, Help
1.1a	User selects Forgot PIN	1.2
1.1b	User selects Back	Back
1.1c	User selects Help	Show placeholder ‘under construction’
1.2	Displays screen ‘Login with DigiD’ Message: This way you can create a new PIN li>Actions: Open the DigiD app, To DigiD website, Back, Help
1.2a	User selects Open the DigiD app	1.3
1.2b	User selects To DigiD website → System opens DigiD website in browser and suspends app
1.2c	User selects Back	Back
1.2d	User selects Help	Show placeholder ‘under construction’
1.3	System awaits DigiD response and displays screen ‘Continue with DigiD’ Message: Continue in DigiD app to get your data Actions: Stop
1.3a	Event: DigiD returns control to System, authentication successful	1.4
1.3b	Event: DigiD returns control to System, authentication failed	2
1.3c	Event: DigiD returns control to System, login stopped or session expired	3
1.3d	Event: DigiD returns control to System, wrong DigiD account	4
1.3e	User selects Stop	5
1.4	System executes partial flow PF2.9 Setup PIN Cancelable
1.4a	Result: PIN setup succeeds	1.5
1.4b	Result: Back	Back
1.4c	Result: Stop	1.2
1.5	System displays screen ‘You have access again’ Message: Remember your PIN Actions: To my overview, See activity
1.5a	User selects To my overview	Go to: UC7.1 Show all avail able cards
1.5b	User selects See activity	Go to: UC6.3 Show event
2	WHEN DIGID AUTHENTICATION FAILS
2.1	System displays screen ‘Login failed’ Message: Login again to get data Actions: Login again, Go to DigiD website
2.1a	User selects Login again	1.3
2.2b	User selects Go to DigiD website → System opens DigiD website in browser and suspends app
3	WHEN USER ABORTS OR EXPIRES
3.1	System displays screen ‘Login stopped’ Message: To continue login again Actions: Login again, Go to DigiD website
3.1a	User selects Login again	Back
3.1b	User selects Go to DigiD website
4	WHEN USER LOGS IN WITH WRONG DIGID ACCOUNT
4.1	System displays screen ‘Wrong DigiD’ Message: This NL Wallet does not belong to this DigiD account Actions: Login again, Go to DigiD website
4.1a	User selects Login again	1.3
4.2b	User selects Go to DigiD website → System opens DigiD website in browser and suspends app
5	WHEN USER ABORTS DIGID FROM APP
5.1	System displays prompt ‘Stop DigiD login?’ Actions: Cancel, Stop Login
5.1a	User selects Cancel	Back
5.1b	User selects Stop Login	4.2
5.2	System displays screen ‘Login stopped’ Actions: Login again, Go to DigiD website
5.2a	User selects Login again	1.3
5.2b	User selects Go to DigiD website → System opens browser and suspends app